Returns & Exchanges

At The Tile Shoppe, we want you to be completely satisfied with your home renovation projects. If you have over-ordered or selected the wrong style, you may return unused, full-box items within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and the specific quantity of full, unopened boxes you wish to return to receive a Return Authorization number.

2

Secure the Packaging

Carefully repack your tiles in their original manufacturer packaging and secure them to a pallet if necessary to prevent breakage during transit.

3

Ship to Warehouse

Affix the provided return label to your shipment and drop it off at an authorized carrier location or schedule a freight pickup for larger tile orders.

4

Inspection and Refund

Once our warehouse team inspects the tiles for damage and confirms they are in resalable condition, we will issue a refund to your original payment method minus any applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing